Shipping Policy

1. Processing Time

   • Custom orders are processed within 5-10 business days.

   • Standard orders are processed within 2-3 business days.

2. Shipping Rates

   • Shipping costs are calculated at checkout based on location and order weight.

   • Free shipping is available for orders exceeding a specified amount, as stated on our website.

3. Delivery Time

   • UK deliveries: 3-5 business days.

   • International deliveries: 7-14 business days.

   • Delivery times may vary during peak seasons or due to unforeseen circumstances.

4. Tracking

   • You will receive a tracking number once your order is shipped.

   • Real-time updates are available through our shipping partner’s website.

5. Customs and Duties

   • International customers are responsible for any customs fees or import duties.

   • Margene is not responsible for delays caused by customs clearance.

6. Delays

   • Margene is not responsible for delays caused by courier services or customs clearance.

   • We will assist in tracking delayed shipments to ensure timely delivery.

7. Lost or Damaged Items

   • If your package is lost or damaged during transit, please contact us immediately.

   • Claims must be submitted within 14 days of the estimated delivery date.

For further inquiries, please contact our customer service team at shipping@margene.co.uk